Shipping Policy

Last updated: August 15, 2026

At Wanderly, we carefully prepare every order to ensure it reaches you safely. Please review the information below regarding order processing, delivery, tracking, and shipping.

1. Order Processing

Orders are processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Estimated Delivery Time

After processing, estimated delivery is:

5–7 business days

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, such as carrier delays, customs procedures, public holidays, severe weather, or unusually high order volumes.

3. Order Tracking

Once your order has been shipped, you will receive tracking information using the email address provided at checkout.

Please allow some time for the carrier to update the tracking information after your order has been dispatched.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your address, contact us as soon as possible at clientswanderly@use.startmail.com. We cannot guarantee that an address can be changed once an order has already been processed or shipped.

5. Delayed Orders

Although most orders arrive within the estimated timeframe, occasional delays may occur.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at clientswanderly@use.startmail.com and we will assist you in checking its status.

6. Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible.

For damaged deliveries, we may ask you to provide your order number and photographs of the product and packaging so we can investigate the issue and provide an appropriate solution.

Your statutory consumer rights remain unaffected.

7. International Shipping & Customs

Depending on the destination, orders may be subject to customs procedures, import requirements, or other local regulations.

Where additional customs duties, taxes, or import charges apply, their treatment will be communicated or handled in accordance with applicable law and the information provided during checkout.

8. Multiple Packages

In some circumstances, an order containing multiple items may arrive in separate packages. If this happens, tracking information may be provided separately for each shipment.

9. Changes or Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel the shipment.

This does not affect any statutory cancellation or withdrawal rights you may have under applicable consumer law.

10. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Wanderly
📧 clientswanderly@use.startmail.com
📍 69220 Belleville, France