Returns & Refunds Policy

We want you to feel confident when shopping with Wanderly. Please read our Returns & Refunds Policy carefully before making a purchase.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused, undamaged, and in its original condition, with all components, accessories, templates, and original packaging included.

To request a return, please contact us first at clientswanderly@use.startmail.com. Please do not send your order back without contacting us beforehand, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at clientswanderly@use.startmail.com with your order number and clear photos of the item and packaging.

We will review the issue and provide an appropriate solution, such as a replacement or refund where applicable.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the product.

We recommend using a tracked shipping service, as we cannot be responsible for return parcels that are lost in transit.

Order Cancellations

If you wish to cancel your order, contact us as soon as possible at clientswanderly@use.startmail.com.

If your order has already been processed or shipped, cancellation may no longer be possible. You may still exercise any return or withdrawal rights available to you under applicable law.

European Union — Right of Withdrawal

If your purchase is covered by European Union consumer protection rules, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason, subject to applicable exceptions.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

Wanderly
📧 clientswanderly@use.startmail.com
📍 69220 Belleville, France