Terms of Sale

Last updated: August 15, 2026

These Terms of Sale apply to all purchases made through the Wanderly online store. By placing an order, you agree to the terms set out below.

1. Seller Information

Wanderly
Location: 69220 Belleville, France
Email: clientswanderly@use.startmail.com

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your device, screen settings, and lighting conditions.

3. Prices

Product prices are displayed on the website in the currency indicated during the purchasing process.

The total price applicable to your order will be shown before you confirm payment, including any applicable charges that we are required to disclose.

We reserve the right to change our prices at any time. Changes will not affect orders that have already been confirmed, except where permitted or required by law.

4. Orders

To place an order, select the desired product and options, provide the requested information, and complete payment through the checkout.

After your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

We may refuse or cancel an order for legitimate reasons, including payment failure, suspected fraud, product unavailability, or an obvious pricing error.

If we cancel an order after payment has been received, the applicable amount will be refunded.

5. Payment

Available payment methods will be displayed during checkout.

Payment must be successfully authorized before your order can be processed. Payment transactions may be handled by third-party payment providers and may also be subject to their applicable terms.

6. Order Processing

Orders are generally processed within 1–2 business days.

Business days exclude weekends and public holidays.

7. Shipping & Delivery

Estimated delivery after processing is 5–7 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, or periods of unusually high demand.

Tracking information will be provided when available.

For additional information, please refer to our Shipping Policy.

8. Right of Withdrawal

Where European Union consumer law applies, consumers purchasing online generally have the right to withdraw from the purchase within 14 days of receiving the goods, without having to provide a reason, subject to any exceptions provided by applicable law.

To exercise your right of withdrawal, contact us at:

clientswanderly@use.startmail.com

The product should be returned in accordance with the conditions and instructions provided in our Returns & Refunds Policy.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

9. Returns & Refunds

Eligible returns and refunds are handled in accordance with our Returns & Refunds Policy.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible at clientswanderly@use.startmail.com, including your order number and, where appropriate, photographs showing the issue.

10. Product Conformity

Customers benefit from any mandatory legal guarantees and consumer protections applicable to their purchase.

Nothing in these Terms excludes or limits statutory rights relating to defective or non-conforming goods where those rights cannot legally be excluded.

11. Customer Responsibilities

You are responsible for providing accurate and complete information when placing your order, particularly your name, email address, billing information, and shipping address.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

12. Installation and Use

Products should be installed and used according to the instructions provided.

Customers should ensure that the installation surface is appropriate for the product before installation.

Wanderly is not responsible for damage resulting from improper installation, misuse, or failure to follow the supplied instructions, except where liability cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Wanderly will not be liable for indirect or consequential losses arising from the purchase or use of our products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law or restricts mandatory consumer rights.

14. Personal Data

Personal information collected during the ordering process is handled in accordance with our Privacy Policy and applicable data protection legislation.

15. Applicable Law

These Terms of Sale are governed by the applicable laws of France.

If you are a consumer residing in another European Union country, you retain any mandatory consumer protections provided to you under applicable law.

16. Changes to These Terms

We may update these Terms of Sale when necessary to reflect changes to our business practices, services, or legal obligations.

The version applicable to your purchase is the version in effect when your order is placed.

17. Contact Us

For questions about an order or these Terms of Sale, please contact:

Wanderly
Email: clientswanderly@use.startmail.com
Location: 69220 Belleville, France